All payments are made via Big Cartel using PayPal encryption and we do not process or hold any credit card details from you at Angie B Studio. All order confirmations will be sent to the registered PayPal email address and home address on your Paypal information. Please let us know if you would like us to use a different correspondence address.
Delivery costs are quoted on each product and again at checkout, and you can view the prices at the checkout stage before proceeding with your order.
Standard orders are typically processed between 2-4 business days. Please email us if you have any questions about your order. (Please note: it may be a little longer over weekends or bank holidays so please allow extra time).
Limited edition prints are made to order and may take up to 7 days before delivery. All other prints and items are in stock and shipped during 2 - 4 working days.
Greeting Cards are send via 1st class post in the UK & regular airmail to the rest of the world.
Everything else is sent via 1st class mail to the UK and various other carriers to the rest of the world.
If you would like to add insurance or tracking to your order, please let us know so we can let you know how much extra this will be before ordering.
ESTIMATED SHIPPING TIMES:
Within the UK, approx. 2-7 working days
Outside the UK, approx. 7-14 working days
All items will be very carefully packaged in protective packaging so that your purchase reaches you in perfect condition. If for any reason your purchase does not reach you in perfect condition then please get in touch with us immediately (so that we can give the post office a big clip around the ear!).
PLEASE NOTE: Shipments to countries outside of the UK may be subject to import duties and tax – and we can NOT take responsibility for these extra charges, so please be aware of these when shipping to your country.
*CHRISTMAS FINAL ORDER DATES*
Friday 18th December: UK Mainland Addresses
Tuesday 15th December: Any other European destination (not mentioned below)
Friday 11th December: Canada, Finaland, Sweden, USA
Monday 7th December: Rest of the world
*If you miss any of these dates, express delivery may be available at additional cost, please message me to enquire before ordering - we will try our absolute best to get items to you by Christmas if at all possible!
REFUNDS AND EXCHANGES
I hope that you will be super happy with your order but if for any reason you are not please contact me so I can help to put it right. If your item is damaged you have 7 days to notify us to receive and exchange or refund. All items must be carefully packaged and returned to us in original packaging within 7 days.
I am afraid that I cannot cover postage cots and postage costs are not refundable. Please keep proof of postage.
Items marked 'On Sale' or 'Seconds' are not available to return or refund.
LOST or DAMAGED SHIPMENTS:
If any item arrives damaged please contact us immediately (please be aware to process a refund we must be informed within 7 days of delivery of all damaged goods, or we cannot process a claim). Please inspect all deliveries thoroughly upon arrival.
If your item does not arrive within 12 days of your order please let us know immediately so we can look into this for you.
Always contact us first with any questions about your order and we’ll leap to your assistance! firstname.lastname@example.org.
MISC POLICIES AND COPYRIGHT
We will never sell or distribute any customer information, under any circumstance, including the information of people subscribed to our mailing list. This is in accordance with the Data Protection Act 1998.
Please note that some computer monitors may display colours of prints incorrectly and the artwork may vary slightly from the colours you see on screen.
All our designs are protected by copyright. All images/text on the website belong to Angie B Studio / Angela Browning art and illustration & must not be used without our permission.
Any other questions or queries give jot us a line, or holla over at: email@example.com
Thank you for shopping with us!